STORE POLICY

Customer Care

At Shine Candle Co., our mission is to provide our customers with high-quality and safe products while delivering exceptional customer service. We are committed to creating a positive and memorable experience for each of our customers, rooted in the values of integrity, respect, and community.

We are dedicated to ensuring your satisfaction with every purchase. If, for any reason, you are not completely satisfied with our products, please reach out to us so we can make it right. We offer exchanges, replacements, or refunds on eligible products in accordance with our return policy.

We believe in full transparency about the ingredients we use. Should you have any questions or concerns about our product ingredients, please contact us for additional details.

Our customer care team is available to help with any questions, concerns, or feedback you may have. You can reach us via email at Support@ShineCandleCo.com or through our contact form on our website.

We strive to respond to all inquiries within 24-48 hours during regular business days. For urgent concerns, please indicate this in your message, and we will prioritize your request.

We value your feedback! Your feedback is crucial to helping us grow and serve you better. We encourage all customers to share their experiences, suggestions, and feedback. Together, we can continue to improve our products and services to meet your expectations.

Custom Order Policy

Shine Candle Co. is pleased to offer custom candles and fragrances for brands, events, and gifts. Please allow additional time for these orders, as they are created specifically for you. Custom orders are non-refundable due to their personalized nature, but we ensure quality and satisfaction in every product we deliver.

Wholesale Order Policy

Shine Candle Co. is pleased to offer wholesale partnerships to retail businesses that align with our mission of bringing high-quality, clean-burning candles to their customers. Our wholesale policy ensures clear communication, reliable service, and a streamlined ordering process for our partners.

Wholesale pricing is available upon request. Shine Candle Co. provides competitive pricing for our wholesale partners.

Wholesale orders can be placed by contacting our wholesale team at Support@ShineCandleCo.com. Once an order is placed, we will send an order confirmation with estimated production and shipping times.

Payment Methods

Credit / Debit Cards - PAYPAL - Offline Payments

Privacy & Safety

At Shine Candle Co., we are committed to protecting your privacy and ensuring a safe, secure shopping experience. This policy outlines how we collect, use, and safeguard your personal information and describes the steps we take to ensure your data remains protected.

Information Collection

Personal Information: We collect personal information, such as your name, email address, shipping address, and payment details, when you make a purchase, sign up for our newsletter, or contact us. This information is used solely for order processing, communication, and improving your customer experience.
Non-Personal Information: We may collect non-personal information through cookies and similar technologies to improve our website’s functionality, analyze site traffic, and enhance your browsing experience. This data is collected anonymously and does not identify individual users.

How We Use Your Information

Order Processing: Your information is used to fulfill and deliver orders, process payments, and communicate order status and updates.
Customer Service: We use your information to respond to inquiries, handle requests, and resolve any concerns you may have.
Marketing and Communication: If you opt in, we may use your email address to send promotional content, special offers, or updates about our products. You can unsubscribe from our marketing communications at any time by following the unsubscribe link in our emails.

Information Protection

Shine Candle Co. takes data security seriously and employs industry-standard measures to protect your personal information from unauthorized access, alteration, or disclosure. This includes encryption, secure payment gateways, and limited access to your personal information on a need-to-know basis.
We partner with reputable third-party service providers (such as payment processors and shipping companies) to support our business operations. These providers only receive the information necessary to complete their specific service and are bound by strict confidentiality agreements.

Data Sharing

Shine Candle Co. does not sell, trade, or otherwise share your personal information with third parties for marketing purposes. We may disclose your information if required by law, in response to legal processes, or to protect our rights, property, and safety or that of others.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once it is no longer needed, we securely delete or anonymize the data.

Your Privacy Rights

You have the right to access, update, or delete your personal information at any time. If you wish to make changes to your account or opt out of specific services, please contact us. If you do not wish to receive marketing emails, you can unsubscribe by following the link in any promotional email or by contacting our customer service team.

Safety and Product Use

Shine Candle Co. is committed to providing safe products. We recommend that all customers follow the safety guidelines provided with our candles to ensure safe use.
Product Warnings: Keep candles away from flammable materials, out of reach of children and pets, and avoid leaving a lit candle unattended. For more information on safe candle use, please review our safety instructions included with your purchase or on our website.

Children’s Privacy

Shine Candle Co.’s website and products are not intended for children under 13. We do not knowingly collect personal information from children. If we learn we have inadvertently gathered such information, we will delete it promptly.

Policy Updates

Shine Candle Co. reserves the right to update this Privacy and Safety Policy as needed to reflect changes in our practices or legal requirements. We will notify customers of any significant changes by posting an updated policy on our website.

Contact Us

For questions or concerns regarding our privacy and safety practices, please contact us at Support@ShineCandleCo.com. Our customer care team is available to assist you.

At Shine Candle Co., we value every partnership and relationship we build, and we are dedicated to delivering high-quality products and exceptional service. Whether you’re a cherished customer or a trusted wholesale partner, we are grateful for your support and enthusiasm for our candles. We look forward to continuing to bring warmth, elegance, and a touch of joy to your spaces. Thank you for choosing Shine Candle Co.